At Herbioluxe, customer satisfaction is important to us. We take great care in formulating and packaging our products. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be requested.
By placing an order on our website, you agree to the terms stated below.
Eligibility for Returns
Due to the personal care nature of our products, returns are accepted only under the following conditions:
- The product received is damaged, defective, or incorrect
- The item is unused, unopened, and in its original packaging
- The return request is made within 7 days of delivery
Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.
Non-Returnable Items
The following items are non-returnable:
- Opened or used hair oil products
- Items purchased during promotions or clearance sales
- Products damaged due to customer mishandling
Return Process
To request a return or replacement:
- Contact us through our website’s contact page within 7 days of receiving your order
- Provide your order number, reason for return, and clear images of the product
- Our support team will review your request and guide you through the next steps
Returns sent without prior approval may not be accepted.
Refund Policy
- Once your return is approved and the product is inspected, refunds will be processed accordingly
- Approved refunds are issued to the original payment method
- Refund processing may take 7–10 business days, depending on your payment provider
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost, subject to verification.
Order Cancellation
- Orders can be canceled before dispatch only
- Once an order has been shipped, it cannot be canceled
Delayed or Missing Refunds
If you have not received your refund within the stated time:
- Check with your bank or payment provider
- Contact our support team for assistance
Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page.
Contact Us
For any questions regarding refunds, returns, or replacements, please reach out through our website’s contact page. Our team will be happy to assist you.
Phone: (+92) 3007174216
Email: info@herbioluxe.com